Privacy

General Security and Privacy

Credit card details are not stored, and customer details are not shared with third parties except to fulfill orders.
Customers and newsletter subscribers may receive emails containing news and special offers.
You may unsubscribe from these communications at any time.

The following information applies to UK mainland orders only.

All wine must be signed for on delivery by an adult aged 18 years or over.
Identification will be requested if there is any doubt about the recipient’s age.
If appropriate ID cannot be produced, goods will not be left, and a further delivery charge may apply for re-delivery.

Please contact the company in the first instance to arrange any return.
For “change of mind” returns, items are returned at the customer’s cost for a refund of the wine.
Faulty products will be replaced at no cost to the customer.
Orders may be canceled within 14 days of receipt in accordance with Consumer Contracts Regulations.

A contract is formed once payment is received and a confirmation is issued. The full amount is payable at the time of booking.

Check-in is from 3 pm and check-out is by 11 am.
Maximum occupancy is 2 persons for 1-bedroom lodges and 4 persons for 2-bedroom lodges.
Vaping or smoking inside results in immediate termination of occupancy and forfeiture of payments.
Only one dog is permitted by prior arrangement.
Dogs are strictly prohibited from furniture, beds, and window seats.
A credit card authorization is taken at check-in to cover potential losses or damages.
Noise levels must be kept to a minimum between 11 pm and 8 am.
Guests are responsible for the safety of children, noting the onsite deep water pond and machinery.

Experiences must be paid for in advance to secure the booking.
Cancellations made more than 72 hours before the experience receive a full refund or free rescheduling.
Cancellations made with less than 72 hours’ notice are non-refundable.
Vouchers become void if an experience is canceled with less than 72 hours’ notice.